Operata Collector

A browser based data collector and agent messenger for alerting and reporting issues.

Operata Collector: Performance Monitoring for Cloud Contact Centers

Operata Collector is an extensive browser-based data collector and agent messenger. Designed specifically for cloud contact centers, it enables real-time capture and correlation of call, system, and network data to identify issues impacting customer experience. It equips agents with the ability to resolve issues while providing insightful hardware and environmental data. Transparent data collection, coupled with support for various platforms like Genesys Cloud CX, Amazon Connect CCP and others, makes Operata Collector a comprehensive solution for ensuring enhanced customer service.

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Add-on stats

By: Operata

Users: 88,036

275

Version: 1.7.22 (Last updated: 2025-02-07)

Creation date: 2023-04-13

Risk:

Permissions:

system.cpu
system.memory

Host permissions:

http://*/*
https://*/*

Size: 1.25M

URLs: Website ,Privacy policy

Full description: See detailed description

Ranking

# 460 ▲ 1

Other rankings

#10 in self control keyword 47 ▲ 2

#21 in messenger keyword 16 ▼ 1

#37 in voice control keyword 41 ▼ 1

#40 in agent keyword 64 ▼ 2

#61 in salesforce keyword 44 ▼ 1

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Other platforms

Not available on Chrome

Not available on Android

Not available on Firefox

Add-on safety

Risk impact

Operata Collector requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Allows access to all websites, posing a significant security risk as it can monitor and modify data from any visited site.
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Risk likelihood

Operata Collector is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Medium **** ********* *** ******* ** *** **** * ******* *** ******* *** *** ** ****** ** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****

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