SG QA Addon - SITA
Automated QA Extension to avoid quality non-compliance when managing Incidents and Problem Records in Service Gateway
Total ratings
5.00
(Rating count:
6)User reviews
Recent rating average:
5.00
All time rating average:
5.00
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2021-08-25 | Yoel | | Impressive. Small piece of code which can make a great difference. |
| 2021-07-12 | Erick | | Excellent and very useful add-on. It helps avoiding mistakes when updating and completing Incident records in ServiceNow |
| 2021-07-08 | Abhishek | | (Update Jul2021) New features added to cover more compliance KPIs. Another version of addon is in progress to help audit on existing incidents, and would show a popup during closure of Pre-Closure Task with all non-compliance issues identified. || (Original comment) This beta version covers all initial requirements for QA. Next step is to include Problem Management, Change Management modules, and other features as received in team's feedback. |
| 2021-07-08 | Rosa | | Very helpful add-on |